There are no charges for calls from landline phones; calls are free from most pay phones. However, normal usage minutes and taxes apply to cell phone users.
Where is 2-1-1 available?
United Way of Allen County’s 2-1-1 call center serves Adams, Allen, Blackford, DeKalb, Elkhart, Fulton, Grant, Huntington, Jay, Kosciusko, LaGrange, LaPorte, Marshall, Noble, St. Joseph, Steuben, Wabash, Wells and Whitley counties. Currently, 100 percent of all Hoosiers can receive service by dialing 2-1-1. The United Way 2-1-1 service center opened in November 2003.
What does the system cost?
It is estimated that 2-1-1 costs communities an average of $1.50 per person for the area served. Your United Way/United Fund gift helps support this critical service. United Ways and United Funds in Indiana are a primary supporter of the Indiana 2-1-1 Partnership and IN211 Centers. All active IN211 Centers rely on United Way/United Fund support and some receive up to 95 percent of their total annual budget from United Way/United Fund contributions.
How many people use 2-1-1?
In 2015, My United Way 2-1-1 Services took over 45,000 calls. They addressed over 57,000 needs through their database of nearly 6,000 resources. Most of the calls were related to basic needs like food, clothing, shelter, and financial assistance for rent and utilities.