Open position

Homelessness Strategy Manager

Organization Overview

Established in 1922, United Way of Allen County (UWAC) is a not-for-profit organization that unites our community’s time, talent, and treasure to cultivate and advance community solutions that address the most critical issues around basic needs, education, financial stability and healthy lives.

Purpose of Position

The role of the Homelessness Strategy Manager is to oversee the implementation of the community’s Homelessness Strategic Plan and collaborate with community partners to ensure that effective strategies and best practices are used to address issues.


It is preferable that applications be submitted by November 21, 2022.
Applications completed in full, including full job history, a cover letter and resume will get priority review.



Project Management

  • Serves as the lead for the implementation of the community’s comprehensive Homelessness Strategic Plan as developed and approved by the Homeless Strategic Plan Advisory Council (Advisory Council).
  • In collaboration with the Advisory Council, prioritize strategies and goals, define desired metrics, and monitor progress toward broad community outcomes focused on achieving homelessness goals.
  • Research and identify effective strategies and best practices that are used to address homelessness.
  • Responsible for drafting and revising task level work plans and detailed project reports, conducting meetings, and representing the Homeless Strategic Plan at public and private meetings.
  • Monitors the progress of committees, projects, and coordinates activities to ensure timely completion.
  • Reports and recommends solutions to gaps and barriers to update the Homeless Strategic Plan to include new priorities and tasks as needed.

Community Impact and Involvement

  • Develop and maintain collaborative partnerships with non-profit and private sector agencies, community-based groups, human services advocacy groups, service providers, government entities, faith-based organizations and persons experiencing homelessness to identify and address homeless service gaps.
  • Coordinate with agencies working with the homeless population to ensure inclusion, participation, and to identify unmet needs.
  • Maintain relationships with local and state agencies to provide multiple resources for training, education opportunities and to facilitate collaborations and reduce duplication within the housing continuum.
  • Establish a communication strategy to educate the public about homelessness including highlighting programs and services, data-driven best practices, and opportunities for community members to get involved.
  • Increase participation by key stakeholders and community partners in meaningful solutions to address homelessness.
  • Responsible for the education and training in reference to homeless and poverty issues which requires public speaking during forums and/or conferences.
  • Performs other related and assigned duties as required.

Education and Experience

  • Bachelor’s Degree from accredited four-year college or university in a relevant field.
  • A minimum of three (3) years’ experience in human and social services; housing and homelessness program coordination preferred.
  • Will consider candidate with equivalent combination of education and related experience.

Knowledge, Skills, and Abilities

  • Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.
  • Team-Builder: First ensures that the right people are in the right roles at the right times; fostering commitment, trust, and collaboration among multi-cultural leaders and stakeholders.
  • Outward Turning: Understands the dynamics of local, regional, and national environments, and works on an agenda rooted in the community’s own perception of its needs and aspirations.
  • Business Acumen: Possesses a high-level of broad business and management skills and is effective at generating financial support for the organization.
  • Network-Oriented: Values the power of networks; striving to leverage United Way’s breadth of community presence, relationships, and strategy.
  • Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
  • Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
  • Knowledge of service provision to people who experience homelessness, working knowledge of social and economic issues relevant to low-income communities, and trends in the field of homeless and social services.
  • Interact effectively with diverse groups of individuals and organizations.
  • Proven ability to collaborate well with others in a wide variety of settings.
  • Ability to work cross-functionally to advance progress toward and achieve goals.
  • Ability to work with a diverse range of community organizations and populations.
  • Excellent written and oral communication skills, with the ability to persuade and influence others around ideas, decisions, and financial support.
  • Ability to work autonomously with a minimal amount of supervision, and to excel in an entrepreneurial, self-starting, and fast paced environment.
  • Must possess effective project management skills.
  • Excellent customer service, follow through, professionalism, and courtesy.
  • Excellent reading comprehension, listening, verbal and written communication skills
  • Possess meeting facilitation and public presentation skills.
  • Ability to execute events that enhance the United Way brand.
  • Ability to prioritize work, handle multiple tasks and follow through to ensure responsibilities are fulfilled.
  • Must be extremely detail-oriented and organized.
  • Proven experience in database, data collection and use, and spreadsheet analysis required.
  • Must be proficient and comfortable with use of a computer and its applications including Microsoft Office (Outlook, Word, Excel, and PowerPoint), among other items; Customer Relations Management (CRM) experience preferred.

Working Conditions/Physical Requirements:

  • Constant exposure to work environment is typically controlled, agreeable, and in a non-smoking office, though travel may occasionally expose employee to inclement weather conditions.
  • A person in this position needs to constantly move about inside the office and during frequent off-site meetings.
  • Frequent activity associated with attending meetings within the organization and meeting external constituents.
  • Frequently attend local meetings. Occasional annual United Way (UW) conference attendance is needed as determined by supervisor.
  • Regarding meetings: observing the presenter or information being relayed, as well as detecting the message, and exchanging information is a requirement.
  • The employee will be required to audibly address/convey information to large groups of people in an indoor setting.
  • Frequently communicate with others and/or express oneself via meetings, over the telephone, and through written channels.
  • Constantly recognize and discern written material.
  • Constantly operate typical office equipment (telephone, copier, printer, fax, computer, keyboard, etc.).
  • Employee will seldomly need to position themselves to lower spaces or ground floor to reference objects/items or information such as literature.
  • On an occasional basis, employee may need to move items up to twenty-five (25) pounds when preparing for meetings, events, or gatherings.
  • Must be able to remain in a stationary position 50% of the time.
  • Constantly ascend/descend stairs (while inside UWAC’s office building, an elevator is available for use).
  • Must have a valid driver’s license, daily access to reliable transportation, and proof of current automobile insurance.
  • Frequently required to drive/operate a car.
  • Frequently required to use personal vehicle to attend meetings and tend to other position/organization-related business.
  • Ability to periodically work evenings and weekends/outside the standard 8:00 AM to 5:00 PM timeframe

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not intended to be all-inclusive and the employer has the right to revise this job description at any time with or without notice. It is understood that if selected for this position, the job description does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Should you require assistance or a reasonable accommodation to access job postings, apply for a position, or at any time throughout the recruiting process, please contact Human Resources at 260-413-4123 (phone) or via email at or