Manager of Strategic Volunteer Engagement



The role of the Manager of Strategic Volunteer Engagement is to oversee United Way of Allen County’s strategic volunteer engagement and ensure that individuals, teams, and corporate groups are connected to and experience meaningful volunteer opportunities.



Responsible for ensuring that donors and companies are provided with high-quality volunteer opportunities that meet the needs of our nonprofit community.


Relationship Management and Account Development – 25%

Provide training to build volunteer engagement capacity in the community and among community partners.

Plan and provide training for individuals, groups and nonprofits on a variety of topics included, but not limited to, Project Leadership, Volunteer Management, and United Way’s Strategic Volunteer Engagement.

Support various partner and volunteer efforts to ensure effective communication and follow-up.

Coordinate internal and external committees related to volunteer and community engagement.


Volunteer Recruitment and Management – 25%

Work closely with the Community Impact Department to identify potential volunteer opportunities in our nonprofit agency partners and develop those relationships with the agencies.

Collaborate with the Marketing Department to create marketing and social media collaterals to promote United Way’s Strategic Volunteer Engagement and recognition of corporate partners, volunteers, and agencies.

Develop opportunities to turn outward to volunteers, corporate partners, and agency partners to engage them in conversations that will guide continuous quality improvement efforts.

Support the Engagement Strategies Department in building relationships to create new and maintain existing partnerships, including public presentations and tours.

Coordinate staff events as needed.


Program Administration – 50%

Serve as the lead staff for United Way’s strategic volunteer engagement strategies.

Research and implement volunteer management best practices, program planning and implementation, partner collaboration, and outcome measurements.

Coordinate and execute corporate volunteer opportunities and Day of Caring.

Develop and maintain a system for data collection and report outcomes as it relates to volunteer engagement strategies and activities.

Work collaboratively with United Way 2-1-1 to develop a robust database of quality volunteer opportunities.

Maintain volunteer roster, email list, and communication logs with key partners in Andar database.

Other duties as assigned.


Core Competencies:

Achieves Results

Provides leadership in coordination efforts

Teamwork & cooperation with all departments

Problem-solving, critical and strategic thinking, and capacity for decision making

Customer service orientation/relationship management

Upholds the highest ethical standards


Qualification Requirements:

Bachelor’s Degree from accredited four-year college or university in a relevant field.

3+ years of volunteer management and coordination experience preferred.

Must possess excellent analytical, organizational/planning, interpersonal and communication skills, both written and verbal.

Possess meeting facilitation and presentation skills.

Ability to execute events that enhance the United Way brand.

Ability to prioritize work, handle multiple tasks and follow through to ensure responsibilities are fulfilled.

Proven experience in database, data collection and use, and spreadsheet analysis required.

Proficient knowledge of computers and experience utilizing Microsoft Office applications (i.e., Outlook, Word, Excel, and PowerPoint).

Experience with Andar is a plus.

Valid Indiana Driver’s License and required minimum insurance coverage.

Travel or Transportation Requirements- local meetings and to volunteer engagement activities as required. Occasional annual UW or related conference attendance as determined by supervisor.

Must be available to work outside traditional office hours, including some evenings and weekends.


Physical Requirements:

While performing the duties of this job, the employee must be able to meet the physical requirements of this position. This includes: sorting, packing, stocking, loading and unloading of program supplies, set-up and tear-down of program supplies; and a variety of other physical tasks. These activities require the ability to twist, pull, push and lift and carry bags and boxes (up to 50 lbs.), bend, squat, climb, walk, stand, and sit for extended periods. In addition, this position requires the ability to drive/operate a car, talk or hear, read, use hands to finger, handle or feel objects, reach with hands and arms; climb stairs, stoop, kneel, or crouch, type, operate a computer, calculator, copy machine, fax machine, postage meter.

United Way of Allen County provides its employee's with a generous benefit plan including insurance and retirement plans, paid holidays and time off programs.  

To be considered, the application must include full job history and be signed. Cover letter is highly recommended.  

Equal Opportunity Employment Employer/Veterans/Disabled. 

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