Donor Relations Manager

Job Description | Donor Relations Manager

Purpose of Position

The Donor Relations Manager, along with the Engagement Strategies team, is responsible for the creative development, implementation, and evaluation of fundraising strategies. This role is expected to provide quality account management and build relationships with companies and individuals to support financial and relationship building goals for United Way of Allen County. To be successful in this role, one must focus on annual campaign strategies to achieve individual goals; develop and execute annual campaign plans and goals for assigned accounts to ensure their continued participation and satisfaction with United Way of Allen County while driving increased revenue to advance the community impact work of the organization. Additionally, one must take initiative, have strong attention to detail, work independently, produce consistently error-free work, demonstrate leadership, and embody United Way’s core values.


60% Relationship Management and Account Development |

Manage year-round engagement in accounts of assigned campaign divisions to cultivate and steward long-term relationships.

Responsibilities include: soliciting corporations and individuals on behalf of United Way; managing and monitoring campaign progress, identifying potential problems, and making adjustments as necessary to attain goals;

Work with Employee Campaign Coordinator (ECC) and/or CEO when appropriate to create strategy and commitment to campaign growth;

Deliver supplies and complying with internal controls upon collecting Campaign Report Envelopes (CRE) containing pledges and donations;

Conduct presentations and trainings tailored for diverse groups of varying sizes.

Cultivate new relationships resulting in new corporate gifts and/or workplace campaigns.

Respond promptly to ECC requests, schedule and confirm meetings/presentations/activities, and other miscellaneous duties.

20% Account Analysis and Reporting |

Track and project annual revenue for assigned accounts accurately.

Analyze and evaluate the strengths and weaknesses of past campaigns for assigned accounts and develop new strategies targeted at broadening and deepening the base of giving;

Prepare reports from online pledging system (ePledge) of campaign results and provide to ECC for completion of CRE, weekly reports reflecting tasks and accomplishments, and other reports as needed for volunteers and the UWAC executive team.

Input and maintain timely and accurate information on assigned accounts utilizing the Andar database;

Retrieve and analyze campaign information for reports.

Coordinate the internal management of campaign information - clerical, record keeping, and data resources for the assigned divisions of campaign responsibility.

Collaborate with the finance department in the submission and verification of campaign information.

Complete all paperwork and documentation to close out workplace campaigns with UWAC, other involved United Ways, and workplace payroll departments within specified timeframes.

10% Volunteer Recruitment and Management |

Identify, recruit, and manage volunteer leadership with a goal of positively impacting the campaign.

Accompany volunteers on select corporate meetings.

Provide accurate reports and materials to volunteers on a timely basis.

Communicate with volunteers on a regular basis to monitor progress towards achieving goals.

10% Internal Communication |

Maintain on-going information sharing with all departments.

In addition to working independently, participate in organizational activities and serve on staff teams and committees as necessary.

Participate regularly in community activities and events to enhance the image and position of United Way.


Demonstrated Skills/Abilities:

Must be organized and task-oriented to ensure deadlines are met

Balance a variety of perspectives within a politically-sensitive environment

Ability to handle confidential information and comply with internal controls, including the handling of pledges and donations

Interact effectively with diverse groups of individuals and organizations


Qualification Requirements:

Bachelor's degree required; prefer at least two (2) years experience in fundraising, sales or related area, not-for-profit experience strongly preferred

Excellent customer service, follow through, professionalism, and courtesy

Ability to close a sale utilizing personalized educational and persuasive strategies in a concise and articulate manner

Demonstrated skill in fund development managing a diverse account portfolio of at least $1.5M

Strong oral and written communication, public speaking, editing, and project management skills

Must be proficient and comfortable with use of a computer and its applications including Microsoft Office (Outlook, Word, Excel, and PowerPoint), among other items; CRM experience preferred

Have a valid driver’s license, reliable transportation, and proof of current automobile insurance

Ability to periodically work evenings and weekends


Working Conditions:

Work is performed primarily in a controlled, agreeable, non-smoking office environment, though travel may expose employee to inclement weather conditions.

Standard office activity associated with attending meetings within the organization and meeting external constituents.

Local meetings as required. Occasional annual UW conference attendance as determined by supervisor.

Worker must frequently use typical office equipment (telephone, copier, printer, fax, computer, etc.).


Physical Requirements:

Occasional bending, kneeling or crouching, pushing, stooping, and reaching; moderate lifting and carrying (up to twenty-five (25) pounds).

Frequent sitting, standing, climbing stairs, walking, talking, hearing and reading.

Ability to sit at a computer work station for extended periods of time.

Ability to stand for long periods of time.

Full range of body motion including manual and finger dexterity and eye-hand coordination.

The employee will frequently be required audibly to address large groups of people in an indoor setting

Good vision and good hearing acuity (with glasses and hearing aids if necessary)

Skill in use of computer screens and manual dexterity skill in use of keyboard

Frequently required to drive/operate a car


United Way of Allen County provides its employee's with a generous benefit plan including insurance and retirement plans, paid holidays and time off programs. 

To be considered, the application must include
full job history and be signed. Cover letter is highly recommended.  

Equal Opportunity Employment Employer/Veterans/Disabled. 

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