Community Navigator (Full-time)
United Way of Allen County is seeking a new member to its professional team!
Make a difference in your community by joining United Way's 211 Team of expert, dedicated and compassionate Community Navigators. We provide on-the-job training for people who are interested in connecting people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports. We are seeking a dedicated candidate with related experience in non-profit, case management, crisis hotline or information and referral services to join our team as a Full-Time Community Navigator. Hours are 8:00 AM - 5:00 PM, Monday-Friday and pay is between $13 - $15/hour.
Community Navigators help people to identify their goals, prioritize their needs, and connect them to valuable community resources. Community Navigators are skilled in helping individuals, families and providers identify, understand and effectively use the programs that are part of the human service delivery system. Resource navigation takes place in-person (either onsite or offsite), via phone, email, mail or text messages.
Community Navigators serve as knowledge brokers in health and human services by utilizing excellent communication skills, expertise and compassion to identify and provide high-quality resources.
The right candidate will have the following skills:
- Actively and skillfully conceptualize, apply, analyze and/or evaluate information gathered from assessments
- Excellent reading comprehension, listening, verbal and written communication skills
- Ability to maintain a positive, compassionate and professional attitude, even in times of stress
- Must have effective active listening and problem solving skills
- Knowledge of community, regional and state human and social service resources
- Ability to multi-task in a fast-paced environment
- Ability to perform with frequent interruptions and/or distractions
- Must be able to adapt to and retain constantly changing information
- Display initiative to take on additional projects and tasks
- Must be willing and able to meet AIRS certification standards
- Demonstrated personal computer skills with MS Office applications and other software applications
Resource Navigation - 60%
- Respond to individuals in-person-either onsite or offsite- via phone, email or text messages and provide effective resource navigation
- Positively represent the United Way and 2-1-1 by providing excellent customer service at all times and responding to each inquirer in a professional, nonjudgmental, culturally-appropriate manner
- Establish rapport to build the groundwork for problem solving with end user
- Maintain rapport by conducting professional assessment to determine needs (includes unstated and unmet needs) and collecting demographic information using non-integratory methods
- Utilize highly developed critical thinking skills and reasoning to connect the dots on complex issues, uncover root causes of issues and identify alternative solutions for unmet needs
- Use effective crisis intervention skills and suicide prevention tactics when responding to individuals who are in distress
- Provide detailed referrals that includes all pertinent contact information and steps involved, which empowers caller to seek the assistance they are needing
- Identify opportunities to advocate to eliminate barriers to service, reduce potential for harm and provide more immediate access to services
- Utilize problem solving skills to collaborate with case managers, healthcare providers or other professionals to support them in their daily work
- Be available to work on-call especially during times of disaster including evenings, weekends and holidays
Call Documentation – 20%
- Understand and consistently follow program protocols in completing client demographics, referrals and needs documentation in a timely matter
- Make sure documentation accurately reflects what transpired during the interaction
- Complete optional fields whenever information is available, including efficiently compiling clear, concise contact notes and accurately completing all applicable Data Forms
- Exceed all Monthly Metric goals, including follow-up goals
Navigation Support – 10%
- Follow procedures when identifying record discrepancies, necessary updates or new resources
- Assist with auditing existing resource lists
- Research seasonal programs in assigned counties
- Identify success stories and other opportunities that will build awareness of and confidence in the broad range of services that 2-1-1 provides
- Utilize time available to conduct Outcome Surveys, research agencies and other projects, as assigned by Supervisor
Professional Development – 10%
- Actively seek opportunities for development is assigned Area of Expertise.
- Build relationships and a deeper level of understanding of community programs by attending site visits and appropriate networking meetings.
Education: Bachelor’s degree in human services, social work or related field preferred. Will consider candidate with education and experience that meets or exceeds this requirement
Experience: Seeking a dedicated candidate with at least 2 years of related experience in non-profit, case management, crisis hotline or information and referral services
United Way of Allen County provides its employee's with a generous benefit plan including insurance and retirement plans, paid holidays and time off programs. Equal Opportunity Employment Employer/Veterans/Disabled.
To be considered, the application must include full job history and be signed. Cover letter is highly recommended.