ONE NUMBER. ONE EASY WAY TO FIND HELP.
Dial 2-1-1 for FREE, confidential, 24-hour information and referral assistance for:
Housing • Shelter • Food • Legal Aid • Clothing Education • Counseling • Utility Assistance Health Care • Transportation
If your mobile phone provider does not support 2-1-1, please call us toll-free at 1-877-502-0700.
What is 2-1-1?
2-1-1, supported by Lutheran Health Network, is a national dialing code for free access to health and human service information and referral. 2-1-1 is an easy-to-remember number that helps connect individuals and families in need to community-based organizations. Today, 2-1-1 reaches approximately 77 percent of the U.S. population.
2-1-1 is easy to use and helps track gaps, duplication and trends in social services. 2-1-1 is essential in disaster relief, helping reduce non-emergency calls to 911 by connecting victims, donors and volunteers with social service agencies. 2-1-1 can also be good for business because it helps employees through crises.
Are there charges for calling 2-1-1?
There are no charges for calls from landline phones; calls are free from most pay phones. However, normal usage minutes and taxes apply to cell phone users.
Where is 2-1-1 available?
United Way of Allen County’s 2-1-1 call center serves Adams, Allen, DeKalb, Huntington, LaGrange, Noble, Steuben, Wabash, Wells and Whitley counties. For information on call centers in Ohio, visit www.211ohio.net. Currently, approximately 86 percent of all Hoosiers can receive service by dialing 2-1-1. The 2-1-1 Northeast Indiana Call Center opened in November 2003.
What does the system cost?
It is estimated that 2-1-1 costs communities an average of $1.50 per person for the area served. Your United Way/United Fund gift helps support this critical service. United Ways and United Funds in Indiana are a primary supporter of the Indiana 2-1-1 Partnership and IN211 Centers. All active IN211 Centers rely on United Way/United Fund support and some receive up to 95 percent of their total annual budget from United Way/United Fund contributions.
How many people use 2-1-1?
The weakening economy has forced more people to seek help. In 2008, Northeast Indiana’s
2-1-1 Center took 36,595 calls – a 22.3 percent increase over 2007. In the first half of 2009, calls were up 16 percent from the first half of 2008. Most of the calls related to basic needs like food, clothing, shelter, and financial assistance for rent and utilities.